Please run the following checks.
- The key switch is on position on.
- The control box has electricity.
- The water level is correct.
- There are no objects or toys blocking the cover.
In case the pool cover is operated by solar energy, a couple of measures must be taken to ensure proper operation.
- When the battery charge reaches 24.0 V, the system is blocked to prevent damage to the batteries.
- The cover then no longer functions and cannot be operated.
- When the battery charge reaches 24.75 V, the system is unlocked, and the cover can be operated again.
Use the charger if the voltage is less than 24.0 V and run the following checks:
- The charger is plugged in.
- The charger is turned on.
- The charger is connected correctly to the charge port of the cover.
- The led lights on the side of the charger are on.
Please contact us if this has not solved your problem.
It's very important to take care of the water in your pool, both for your health and for the durability of the cover. You must avoid chlorine levels higher than 1.5 ppm, and have a PH between 7.2 and 7.6.
The hardest thing to do is to get rid of the limescale between the PVC slats of your cover, which prevents cover from working properly over the long term.
You should clean your pool cover at least twice a year with a high-pressure cleaner at 80 bar maximum, to make sure you remove all the dirt and debris.
If there are stains on your slats, you can scrub them well with a non- abrasive sponge. If they're really ingrained you can use household vinegar to facilitate the cleaning process.
As a general rule, it is recommended at least once a year to clean the DISEGNA® wood thoroughly with disinfectant soap and a bristle brush (never wire brush) and rinse the surface with plenty of water to prevent the formation of bristles.
Depending on the conditions and location of the installation (areas with vegetation, shady areas with high humidity, etc.) these may favour the growth of fungi and moulds on the surface, so it is recommended to remove them by using Salfumán (10-15% concentration in HCl) and with the help of a bristle brush rubbing over the surface and rinsing with plenty of water to avoid the formation of fences.
Just like any other material: clothes, upholstery, etc., when a cleaning product is applied to a specific area, this cleaning will not only remove the stain, but also all the dirt and dust deposited on that area. Therefore, the area that has been cleaned will be left with a lighter tone than the rest.
The light shade of the cleaned area will re-homogenise with the rest of the shade within a short period of time. In all cases, after using cleaning products, be sure to rinse with plenty of water and wash the dirty water away to avoid the formation of rims around the treated surface.
Please describe in detail the problems you are having. The more information we have the quicker and better we can provide support.